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General Concerns

Can customer support give me advice on treatment?
The information in the series is presented for educational purposes only and is not intended to diagnose or prescribe for any medical or psychological condition, nor to prevent, treat, mitigate or cure such conditions. The information contained herein is not intended to replace a one-on-one relationship with a doctor or qualified healthcare professional. Therefore, this information is not intended as medical advice, but rather a sharing of knowledge and information based on research and experience. TTAC and our customer support encourages you to make your own health care decisions based on your judgment and research in partnership with a qualified healthcare professional.
Can you recommend a doctor who can help me?
The best advice we can give you is to consult with one of the doctors we interviewed in the series. 
We've created a page with the experts contact info as it was available to us. 

Here's the link to get their info:


You can also download the list in PDF form below.

How do I contact Ty & Charlene?
Please send us a message at http://support.thetruthaboutcancer.com/submit_ticket and we will pass it along to Ty & Charlene. They are incredibly busy. They do their best to respond to everyone, but can not possibly return every email they receive. If we can help you with something through customer support, please let us know. 
How do I receive updates, news about upcoming events and additional information from The Truth About Cancer Series?
You can find great information and sign up for updates at www.thetruthaboutcancer.com
I would like to share the series with other, what is okay and what is not okay, when it comes to sharing the series?

Here are some great ways to share... 
1. Invite your friends and family over to watch on your computer or on your TV. 
2. Bring your discs or computer over to a friends house, church, social gathering etc, and play for the crowd (this is ok as long as you don't charge for people to watch).
3. Lend your friends or family members your physical DVD's or transcripts (downloads are not ok to "lend" out and can result in your access be shutting down).

Here's what NOT to do... 
1. Don't upload the videos to youtube, your personal website or any other website - this is copyrighted information. 
2. Don't give out your username and password to your member's access. You will be shut out of the system.
3. Don't download the series onto a someone else's computer - again, your access will be revoked. 
4. Don't burn downloaded copies or DVD copies of the series for others - This is piracy and could result in large fines and even prison for offenders. 
5. Please do not translate TTAC materials yourself. If you would like to offer your services in translating, please submit a ticket at https://support.thetruthaboutcancer.com/ and we will be happy to get this information to the right place.

Is The Truth About Cancer series available in different languages or with subtitles?
We do have a version of A Global Quest with Spanish subtitles. We plan on releasing digital versions of the series in other languages and with subtitles in the future.
What are the three charities that a portion of the proceeds go to?

Here is a link to see the charities that TTAC donates to:


You will find details about each charity, as well as links to donate to if you wish.

When is your customer support available?
Monday through Friday from 9 AM to 5 PM Easter Standard Time. On occasion you may receive responses outside of this time frame. We are not available on weekends or holidays.
Why am I not receiving your newsletters in my email?
We understand that you seem to be having problem receiving our newsletters to your inbox or
our emails/newsletters are getting sent to your junk or spam folders. Please whitelist our email address
info@thetruthaboutcancer.com to ensure that this doesn't happen again. 

The following instructions are found in this link: http://sci.scientific-direct.net/wl.html

So, please find your email service provider below and follow the steps provided. 


Whitelist Instructions

With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. To make sure you continue receiving our mailings, we suggest that you follow the instructions below and add us to your whitelist. A whitelist is a list of email addresses that you want to receive email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam.
Here are whitelisting instructions for some of the major email service providers. The minimum we suggest you do is to add the 'from' email address (username@domain) into your email system's address book. 

Please insert the From address you are whitelisting for username@domain.com using the instructions below:
AOL | Gmail | Hotmail | Mozilla Thunderbird | Netscape | Outlook 2003/2007 | Yahoo | Others


Add the "From address" you want to receive mailings from to your AOL address book:
  1. Click the "Mail Options" menu and select "Address Book".
  2. Inside the "Address Book" window, click the "Add" button.
  3. Inside the "Address Card for New Contact" window cut and paste username@domain.com into the "Other E-Mail" field.
  4. Make our From address the "Primary E-Mail" address by checking the associated check box to the right of it.
  5. Click the "Save" button.
If the mailing is in your SPAM Folder, you can open the email and click the "This Is Not Spam" button.

Add the From address you want to receive mailings from to your Gmail Contacts List:
  1. Click "Contacts" along the left side of any Gmail page.
  2. Click "Create Contact".
  3. Copy and paste username@domain.com into the primary email address dialog box.
  4. Click "Save".
If the mailing is in your SPAM folder, check the box next to the mailing and click the "Not Spam" button along the top.
Add the From address you want to receive mailings from to your Hotmail Safe List:
  1. Open your mailbox and click “Options” (upper right hand corner).
  2. Click the “Junk E-Mail Protection” link.
  3. Select the “Safe List” link.
  4. Copy and paste username@domain.com into the dialog box titled “Type an address or domain”.
  5. Click the “Add” button next to the dialog box.
If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button. 

You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from address on this list, select it and click the Remove button. 
Mozilla Thunderbird
Add the From address you want to receive mailings from to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book. 

Add an address into your Personal Address Book:
  1. Click the "Address Book" button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the "New Card" button.
  4. Under the "Contact" tab, copy and paste username@domain.com into the Email dialog box.
  5. Click "OK".
White list your Personal Address Book:
  1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
  2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
  4. Click "OK".
If the mailing is in your junk folder, right-click the mailing and choose "Mark -< As Not Junk".
Netscape Mail
Set up a filter to redirect the mailing you want to receive into your inbox: 
  1. From the Edit drop down menu, select "Message Filters".
  2. Click "New", and give the new filter a name (e.g. "Whitelist").
  3. Change the drop down on the left to "sender" and the one in the middle to "is".
  4. Copy and paste username@domain.com into the box on the right.
  5. Make the bottom two drop downs "Move to folder" and "Inbox".
  6. Click "OK".
  7. Make sure that your new filter is located at the top of the Message Filter list so it is run before any spam filter.

Outlook 2003/2007
Add the address you want to receive mailings from to your Safe Senders list:
  1. On the Tools menu, click "Options".
  2. On the Preferences tab, click "Junk E-mail".
  3. On the Safe Senders tab, click "Add".
  4. In the Add address box, copy and paste in username@domain.com and click OK.
If you are using a different version of Outlook you can add the mailers From address to your Address Book. This can be done by opening the email, right clicking the From address, and selecting "Add To Contacts". You can also access your Address Book via the tools drop down menu.
Set up a filter to redirect the mailing you want to receive in your inbox:
  1. Open your mailbox and click on "Mail Options" (upper right hand corner).
  2. Select "Filters" under the Management column.
  3. Click the "Add" button on the Filters page.
  4. In the "From header:" row, make the drop down "contains" and put the mailer's from address username@domain.com in the box.
  5. At the bottom of the page Click the "Choose Folder" pull down menu and select "Inbox".
  6. Click the "Add Filter" button.
If the mailing is in your Yahoo Bulk Folder open the email and click the "Not Spam" button. You should also check that the mailing's email address is not in your "Blocked Addresses" list. You can find your "Blocked Addresses" list by clicking "Mail Options" and then clicking the "Blocked Addresses" link under the Spam column. If you see the mailing's from address on this list, select it and click the "Remove Block" button. 
The most common way to whitelist an address is to add it to your address book, white list, or safe list. There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.