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Questions About An Order

I am still waiting for my order. All I got is the access online? Where are my DVDs?
If you purchased the $47 / $77 package which is the Digital Silver Package, or t... more
When will I receive my physical package in the mail?
Domestic orders are normally delivered within 5-7 business days from the ship date. International orders are normally delivered within 2-4 weeks from the ship date. Please keep in mind that is from ship date not order date.
 
*These are only estimates and may vary depending on a variety of circumstances. For further shipping questions, please contact customer service by submitting a ticket at https://support.thetruthaboutcancer.com/submit_ticket or phone at 1-877-521-5572.
My package arrived damaged. Can I request for replacement?
We are sorry if the package arrived damaged. Sometimes packages get damaged in transit or malfunction due to factory defects. Please contact Customer Support by opening a ticket at https://support.thetruthaboutcancer.com/submit_ticket and give details about the damaged package. One of our support agents will be happy to help.
I thought I was getting a second package free, why has it not arrived?

As it states on the website, the offer is to receive a free digital or downloadable package of the package you purchased, to gift to 1 friend or loved one. It is not a second physical copy of the package. If you did not receive that email to pass on to a friend, please contact customer support by submitting a ticket at http://support.thetruthaboutcancer.com/submit_ticket or call us at (877) 521-5572.